FAQs
Why does it take over two months to receive your custom garment?
Each garment we create is meticulously tailored to your specifications. From design conception to sizing and sewing, every step is personally overseen by our dedicated designer. This meticulous attention to detail ensures the creation of high-quality, one-of-a-kind pieces that truly reflect your individuality.
What does the cost of the garment cover?
Everything! Our pricing encompasses everything from the initial design process to the selection of materials and the final delivery of your garment. Unless you opt to provide your own fabric and pattern, all aspects of the creation process are covered in the total cost.
Are deposits refundable?
All deposits paid during the process are non-refundable. However, deposits are deducted from the final cost of your garment upon completion. Our transparent pricing policy ensures that there are no unexpected charges along the way.
What types of garments do you make?
We specialize in crafting custom garments of any type, provided we have a pattern or design concept to work from. If you're unsure whether we are the right fit for your custom garment, feel free to reach out to us via email or WhatsApp for further clarification of your needs.
Can you duplicate a pattern from another site?
We pride ourselves on creating unique, one-of-a-kind pieces tailored specifically to you. While we don't replicate existing patterns, we can draw inspiration from them to design something entirely new that resonates with your style preferences.
What if I don't live near The Timeless Wardrobe?
No problem! Our services are fully remote, and we cater to clients across South Africa, ensuring that distance is never a barrier to creating your perfect garment.
What if I'm dissatisfied with my garment?
Our comprehensive design process includes multiple opportunities for you to provide feedback and sign off on designs at every stage. If, for any reason, you're unhappy with the final result and choose not to accept the garment, we won't charge you the final payment. Rest assured, our designer is experienced at translating even vague ideas into stunning designs that align with your unique style
What if my garment doesn't fit properly?
We take detailed measurements to ensure that your garment is tailored precisely to your body. However, in the rare event that adjustments are needed, we'll work closely with you to make the necessary alterations until you're completely satisfied with the fit.